refund Policy

Refunds

Since our products are ordered individually we can not refund the wrong size, color, or you have changed your mind. In case of a damaged product or a manufacturing error, a free replacement or a refund if you contact us within 30 days of product delivery.

If an issue affects multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes. To complete your return, we require a receipt or proof of purchase, a photo of the damage or a manufacturing error. Please send your photo, receipt, and any other information to  web@studiopkf.com.

Please do not send your purchase. Refunds once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the order of the print will not be considered defects.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at web@studiopkf.com.

Need help?

Contact us at web@studiopkf.com for questions related to refunds and returns.